Frequently asked questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you’ll find answers to common questions about our webshop. If your question isn’t answered here, please don’t hesitate to contact us. We’re always ready to assist you.

Ordering and Payment

  1. How do I place an order?
  • To place an order, select the desired item, choose the correct size, and click “Add to Cart.” Then, follow the instructions to proceed with the payment.
  1. Which payment methods do you accept?
  • We accept credit cards (Visa, MasterCard, American Express, Bancontact), PayPal, iDEAL, and Alipay as payment methods.
  1. Can I change or cancel my order after it’s been placed?
  • Unfortunately, we cannot make changes to orders once they have been placed. If you wish to cancel or change your order, please contact us immediately, and we will do our best to assist you.

Shipping and Delivery

  1. What are the shipping costs?
  • Shipping costs are entirely free within Europe for orders over €100. For orders under €100 within Europe, shipping costs are €10. You can view the exact shipping costs during the checkout process.
  1. How long does it take for my order to be delivered?
  • The delivery time varies by location, but it typically takes 2-3 business days within the Netherlands. International deliveries may take longer.
  1. Can I track my order?
  • Yes, once your order is shipped, you will receive a tracking number that allows you to monitor the progress of your delivery.

Returns and Exchanges

  1. What is your return policy?
  • We accept returns within 14 days of receiving your order, provided that the items are in their original condition. Please read our return policy for more information.
  1. How can I return or exchange an item?
  • A return form with instructions for returns will be included with your order. Return shipping costs are your responsibility.

Customer Service

  1. How can I contact your customer service?
  • The easiest way to contact us is by sending an email to We aim to respond within 24 hours. You can also reach us by phone during business hours at (+31)73-5492303.

We hope this FAQ helps you find answers to your questions. If you still need assistance, please don’t hesitate to contact us. We’re here to help and strive to provide a great shopping experience for all our customers.