Customs & Import Duties
When ordering goods from Vousten for delivery outside of the European Union (EU), you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office. Additionally, please note that when ordering from www.voustenshoes.com, you are considered the 'Importer of Record' and must comply with all laws and regulations of the country into which you are receiving the goods.
VAT is included within the prices that show on this website. VAT is currently zero rated on sales to customers outside the EU and so price to be payed is minus 21% (VAT). For excl. VAT payment contact us; contact form so we can make it possible for you.
As of 26th June, 2012, the Netherlands VAT rate is 21% and our VAT reference is NL21RABO0122455193
The cost to ship will depend on the destination. Orders on European website; free shipping in the Netherlands and other countries in the European Union. To addresses to countries outside the European Union we charge € 20,= per delivery. Orders on our USA website; free shipping in the USA other countries on the American continent we charge $20,= per delivery. Orders on our Honk Kong website; free shipping in Hong Kong. Other countries in Asia we charge HKD 200,=. All free shippings must be in value over euro 100,=, if not we charge euro 20,= for shipping.
At Vousten, we are committed to protecting your privacy and meeting the requirements of applicable Data Protection Legislation. When you shop on voustenbrandsoftheworld.com we require information to process your order, ensure safe and secure delivery, and to make your visit to voustenbrandsoftheworld.com a more enjoyable shopping experience.
When you order, we will ask for your name, email address, delivery address, telephone number that will be passed on our couriers in the event they need to contact you regarding your delivery, credit or debit card number, registered address of the credit card, credit card, CVC number and the card's expiry date. We will use these details to provide our services to you in fulfilling orders that you place with us.
We do not sell, trade or rent your personal information to other companies. Any data we do collect is used by us to help make the shopping experience we provide as enjoyable as possible and improve any future shopping experiences you have with www.voustenbrandsoftheworld.com
www.voustenbrandsoftheworld.com accepts payments through the following methods: VISA - MASTERCARD - AMERICAN EXPRESS - PAYPALL
If you make your payment with AMERICAN EXPRESS and the billing address is different from the shipping address we ask for a legitimation that proofs that you are the legal cardholder.
Funds will be deducted from your bank account within 72 hours of receiving confirmation of your order.
For a reservation we ask for a 10% payment. The reservation is for one week (7 days). Within these 7 days we will refund the 10% by canceling the order. After the 7 days the goods go back in our stock and we will not make a refund.
The Stone Island guarantee
Stone Island takes great pride in the design and craftsmanship of all its products. We seek to use only the finest materials and the highest manufacturing standards. We strive to make sure every item we sell is perfect.
In the unlikely event that a Stone Island product does not match up to our high standards we will try our hardest to address the problem.