Returns
Return Policy at Vousten Mode
How can I return my online order?
At Vousten Mode we understand that it may sometimes be necessary to return or exchange a purchase. We want to ensure that this process is smooth and hassle-free for our valued customers. Below you will find our returns policy so you know exactly what to expect when you want to return an item.
You can return your order free of charge in one of our stores or return it by post with Returnless (returns from €6.95).
How does returns work with Returnless?
1. Register your return with Returnless
2. Choose a shipping option
3. Enter your details
4. Pay online – returns from €6.95
5. Drop off your package for shipping
Return period
We offer our customers a return period of 14 days after receiving their order. This allows you to take the time to view your purchase, try it on and decide whether it meets your expectations.
Terms and Conditions for Returns
To be eligible for a return, the item must meet the following conditions:
The item must be in unused condition and free from any wear or damage.
All original labels and price tags must be attached to the item.
The item must be returned in its original packaging, if applicable.
Returns process
Once we have received and inspected your return, we will proceed with processing. We aim to complete the returns process, with eventual refund, within 14 days. In many cases this will be sooner.
Refund or Exchange
After your return has been processed, you will have the choice of a refund to your original payment method or an exchange for another item from our store, if available. We will do our best to accommodate your preference.
Customer service
Our dedicated customer service team is always available to answer your questions and assist you with the returns process. Please do not hesitate to contact us at [contact details].
We appreciate your trust in Vousten Mode and strive to make your shopping experience as pleasant as possible, even if you decide to return an item. We hope you are satisfied with your purchases from us and look forward to your next visit to our store.
Please note: This returns policy is subject to change. Please check our website for the most current information regarding returns.